Upselling Made Easy: How Customer Service Reps Can Drive Revenue Growth When you think about upselling, you might immediately picture a seasoned sales professional closing a big deal. But there’s a hidden gem in your organization that’s often overlooked as a key driver of upselling opportunities: your customer service team. With the right training, customer service representatives (CSRs) can transform routine interactions into revenue-generating conversations, creating a win-win for both
DOWNLOAD THIS ————— https://seduireintl.com/wp-content/uploads/2020/10/Communication-Reputation-Onesheet.pdf DEFINITION: Reputation The beliefs or opinions that are generally held about someone or something. A widespread belief that someone or something has a particular habit or characteristic. Reputation by default or on purpose: “Your reputation should be created BY you not FOR you!” 3 Types of Verbal Communication styles Passive (Level 2 Thinking) – submissive, pushover, allows others to talk over them, interrupt their conversation and/or